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Honor Student
Posts: 2
Member Since: ‎08-09-2013
Message 1 of 4 (2,422 Views)

"Windows can't open Add Printer. Access is denied"

I have an HP 9600 Premium, and am running Windows 7.

 

Suddenly, a few weeks ago, my printers disappeared from my profile on my laptop, and I could not add them back. I made sure that, on the desktop, the printer was still Shared.

 

 

I have downloaded and run all the HP updates diagnostic tools. (I can't submit a trouble request for assistance b/c HP doesn't allow me to enter my model number; it's as if it doesn't exist).

 

The odd thing, is that when I switch from my ID to Administrator, the Printers are there and I have no diffculty printing, but when I return to my individaul login, I cannot add the printers. And there isn't a Restore Point before the problem occured. Help?!?

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Associate Dean
Posts: 6,985
Member Since: ‎12-02-2008
Message 2 of 4 (2,407 Views)

Re: "Windows can't open Add Printer. Access is denied"

Hi, your other option is to create a new user profile and then move the info from the old profile.

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Honor Student
Posts: 2
Member Since: ‎08-09-2013
Message 3 of 4 (2,400 Views)

Re: "Windows can't open Add Printer. Access is denied"

How do I do that?

 

And why did this happen?

Associate Dean
Posts: 6,985
Member Since: ‎12-02-2008
Message 4 of 4 (2,394 Views)

Re: "Windows can't open Add Printer. Access is denied"

Here is a link to a Microsoft help page.

 

Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" below to say “Thanks”!
I am a volunteer posting here on my spare time.
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