10-30-2010 10:01 AM
I believe this is the best solution for you.
If you have reached the last step which is to service the printer, you can call HP if your printer is still under warranty for the free repalcement
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)