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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: stopped printing with black
Create an account on the HP Community to personalize your profile and ask a question
04-28-2017 08:14 AM
stopped printing black, changed cartridge,
no error messages
ran printhead cleaning & alignment
how do i evaluated printhead problem?
Solved! Go to Solution.
Accepted Solutions
04-29-2017 04:17 PM
Hello, @hugh7345
I'm afraid there is no option to replace the print head. The print head is installed in the printer and is non-replacable one.
It looks like a printer hardware issue. You can contact the HP phone support for further assistance or for a possible printer replacement / upgrade.
You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
Visit us again if you have any concerns! Thank you!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
04-29-2017 01:37 PM
Hello, @hugh7345 - Hope you are well 🙂
Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
I understand that you are unable to print in black on your Officejet 6830 printer. Appreciate all your troubleshooting steps.
I found a wonderful document which will help you fix the issue. Please follow the steps listed here: http://hp.care/2psPdRv Skip the steps that you already tried. Also, try cleaning the print head 2-3 times if the first time did not help.
Those steps should do the trick, let me know the outcome!
Cheers 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
04-29-2017 04:17 PM
Hello, @hugh7345
I'm afraid there is no option to replace the print head. The print head is installed in the printer and is non-replacable one.
It looks like a printer hardware issue. You can contact the HP phone support for further assistance or for a possible printer replacement / upgrade.
You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
Visit us again if you have any concerns! Thank you!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
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