• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 06:25 PM

HP Recommended
Product: HP Officejet Pro X476dw MFP
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet Pro X476dw MFP, after a power outage the printer  starts however there are do not enter symbols on  the icons for the copy, fax, apps, plug and print and set icon on the printer control panel. I've install updated  drivers, software, firmware and the doctor assistance. I've follow all troubleshooting and the doctor assistance advice me to place my issue on the Message board. Do anyone have a solution to repair my printer, Thanks

1 REPLY 1

‎03-23-2017 12:13 AM

HP Recommended

Hi Ron,

Welcome to HP Forum!

 

You may try to Switch off the printer, plug out the power cord. Wait for about 30 seconds and turn back on the printer.

 

If this doens't help, you may factory reset the printer and try it ON again.

 

Hopefully it helps you. 

 

Have a great day and Happy Printing!

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.