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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 10:38 AM

HP Recommended
Product: Color LaserJet CP4525dn CC494
Operating System: Microsoft Windows 10 (64-bit)

How can I find and update the firmware on our J8011E card?

HP Webjet Admin will not even recognise that the printer is on the network and connecting to it shows that it is a "Generic Network Card".  Went to http://www.hp.com/go/wja_firmware, but no information is available. Please help!

Jetdirect Configuration Page
Model Number:                     J8011E
Hardware Address:           78E3B5FB434B
Firmware Version:             V.38.99.FF
LAA:                        78E3B5FB434B
Port Config:                  1000T FULL
Auto Negotiation:                     On
Manufacturing ID:         5115511500****
Date Manufactured:               04/2011

 

2 REPLIES 2

‎03-22-2017 02:36 PM

HP Recommended

I would suggest upgrading the FW of the printer. Based on the readme it shows that the current version is V.44.00.FF.

 

Try the link below to upgrade printer firmware.

 

http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3965807&swLangOid=8&swEnvOid=4192

I am an HP employee
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‎03-24-2017 08:25 AM

HP Recommended

caseycam,

Thank you very much! I did not expect the update to do both JetDirect card and the the printer Firmware at the same time. I was looking for and update that would do just the JetDirect card. Thanks again.

Model Number:                     J8011E
Hardware Address:           78E3B5FB434B
Firmware Version:             V.43.92.FF
LAA:                        78E3B5FB434B
Port Config:                  1000T FULL
Auto Negotiation:                     On
Manufacturing ID:         5115511500****
Date Manufactured:               04/2011

 

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