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Member Since: ‎01-28-2009
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4015X Won't Print - Event 68.9440

Hi all,


We have an HP 4015X which was fine for a while after installing, but then ceased printing. It's still working on the network, and we can print directly to it using the web interface, but over TCP/IP printing the job sits in the queue and eventually errors.


Initially it had a "49.4C02" Printer Error event on it, which from some digging I found could be a firmware issue. So I've updated the firmware from "20080528 04.045.2" to "20081215 04.047.2". However this doesnt seem to have repaired the issue.


Now if I look at the event log it has 2 instances of an event "68.9440", which doesnt have any further info and doesn't turn up any results in a Google search. Does anyone know what this is?


I've tried all manner of drivers on mulitple different computers, so the problem must be down to the printer somewhere, but I just can't figure this one out.


Any suggestions would be greatly appreciated.


Many thanks.

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