Black Line

[Edgewater1]

I am getting a black line across my pages when scanning and copying but not when I print.  Can anyone tell me how to fix this?

[davidzuts]

If you put the paper on the glass and scan is the line present. If not then then a small strip of glass on the left side has a mark or piece of dirt that is causing the line. Sometimes you have to located the speck which is very very small and scrape it with your fingernail.

[Edgewater1]

I didn't realize this before because I don't normally copy or scan from the glass, but there is no line present when using the glass, only the feeder.

[tonerspills · Accepted solution]

Then you need to clean the auto document feeder scan glass. This is the 1/2 wide thin strip of glass to the left of the main flatbed scanner glass. Lay your copy face up on the flatbed scanner glass, and the line on the paper should line up with where the contamination is on the ADF glass. You should be able to use your fingernail or a lightly dampened cloth with alcohol or glass cleaner to remove the mark.

Hello David- good morning, happy new year, I hope you are doing well 🙂

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5245583&docLocale=en_US&docId=emr_na-c04...

[Edgewater1]

Thank you so much..... I almost bought a new printer.  Cleaning that little piece of glass did the trick.