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Honor Student
Posts: 2
Member Since: ‎12-08-2012
Message 1 of 2 (855 Views)

Can connect HP Photosmart Premium C309g printer with USB but not wireless

I have a HP ENVY m6 laptop running Windows 8, and a HP Photosmart Premium C309g printer.  I have not been able to connect my printer to my laptop wirelessly, but I can connect it with the USB.  I get an error message that the IP address of the printer is not compatable with the IP address of my laptop.  I followed the instructions of turning the printer off for 60 seconds then turning it back on, but the IP address is still the same.  In addition, my son can no longer connect to the printer wirelessly with his Toshiba Stellite lap top. Smiley Sad


Any advice or suggestions will be greatly appreciated.

Posts: 13,579
Member Since: ‎07-30-2012
Message 2 of 2 (849 Views)

Re: Can connect HP Photosmart Premium C309g printer with USB but not wireless

Set a static IP on the printer outside the DHCP range of the router.   Set to a fixed channel like 1,6 or 11, never 'auto'.  Once done, download and install the newer full feature software and drivers on both computers from the HP web site.  Now try.

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