Can't connect to ENVY 4500

[NancyW55]

I had my Envy 4500 setup on this laptop until I had some problems to where I had to reload my laptop.  I can not get the printer installed again because the software can not find my printer.  I have done all the troubleshooting and I still can't get it installed.  The HP Print and Scan Doctor can find the printer, but it can not connect it.  The printer has an EXCELLENT signal from the wifi router.  I have typed in the correct IP address for the printer and it just can't find it.

Any help would be much appreciated.

[Rainbow7000 · Accepted solution]

Hello @NancyW55, Welcome to the HP Forums!

I wanted to stop in and help you with the issues you're having with installing your Envy 4500 on your Windows 10 system. I would like for you to try the steps from the guide below, in order, and you should be connected afterwards!

If you have any issues, let me know the details and I will do my best to help.

Printer Not Found During Network Driver Setup (Windows)

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!

Good luck:D

[NancyW55]

Thank you so much for your help!  The software found the printer and the first time it wouldn't set it up but after hitting retry, I was able to get the printer setup and print a test page!  Many thanks for your help!