11-30-2008 04:38 AM
01-11-2009 08:17 PM
03-04-2009 02:48 PM
03-06-2009 12:21 PM
04-26-2009 07:34 PM
I just spent an hour on the phone with HP. They initially offered to give me a discounted replacement but I pointed out that this was a product flaw. They agreed to send me a replacement printer.
All companies occasionally have product problems. Great companies acknowledge those problems and keep the customer satisfied.
I like the product. I'm satisfied with the response.
Satisfied HP Customer
04-27-2009 11:40 AM
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