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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 12:59 AM - last edited on ‎03-22-2017 08:16 AM by Retired

HP Recommended
Product: Color LaserJet Pro MFP M227dw
Operating System: Microsoft Windows 7 (64-bit)

Dear all,

It happens that i lost control of my new Printer "" Color LaserJet Pro MFP M227dw"" .

 

I have the Installation CD of this printer, but i can not install again:

The syatem kept saying: HP Installer has stopped working.

 

I tried all kinds of removing this printer and then try ti unistall it, but no chance !!

 

Could you pls assist me to install again my printer ?

Maybe it is wise to install Windows 10 which i dont really tried and like !

 

Thank you.

 

Best regards,

Walid Moussa

[Personal Information Removed]

5 REPLIES 5

‎03-22-2017 08:50 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

The following resource will help you to get the software and reinstall:

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-22-2017 12:01 PM

HP Recommended

Thanks a lot for your assistance.

I managed to get the printer installed, but i can not have its Menu and consequently can not scan using the features of this Printer.

 

I guess something is still missing because at the end of the Installation i got the below Error:

 

Install Error

A fatal error occured preventing Product use.

 

Could you please help me out with that?

 

Pls note that i disabled McAfee as it could be the reason, but still can not make a full and complete installation.

 

Best regards,

Walid Moussa

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‎03-22-2017 05:13 PM

HP Recommended

Hi,


Can you try to download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-24-2017 04:02 AM

HP Recommended

Thank you all,

 

i had downloaded Windows 7 and started again because i could not fix the problem otherwise.

 

Now all is okay.

 

Best regards,

Walid

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‎03-24-2017 10:14 AM

HP Recommended

Hi @Walid_Moussa,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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