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‎08-31-2016 09:42 PM

HP Recommended
Product: envy 4500
Operating System: Microsoft Windows 7 (64-bit)

Installed new HP black ink cartridge.

Test page shows coloured squares but NO letters.

Alignment printed sheet does not work when scanned.

Removed the printer and software.

Reinstalled printer and software.

Unplugged printer. Left if for 30 minutes.

No luck!

Help....

TIA

1 REPLY 1

‎09-05-2016 07:34 AM

HP Recommended

Welcome tot he HP Forums @ZF129! 

 

Based on your description, it sounds like your printer is not producing black when printing. Please complete the steps presented in the following document and let me know the outcome of your efforts: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP ENVY 4500 and Deskjet In....

 

I look forward to hearing back from you. If this resolves the issue, please be sure to click the Accept as Solution button below to mark your post as solved. Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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