• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 06:54 PM

HP Recommended
Product: Color LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

I just purchased this printer in January, and when trying to install the printer to work via USB cable, I get this error. The printer works fine if I connect wirelessly or with a network cable. It's only when I want to connect via USB that it doesn't seem to work. I tried installing the software directly from the CD, as well as I downloaded the most recent drivers and tried like that. When I plug the printer into windows, it doesn't even show up in the device manager and when I try to add a printer from the Devices and Printers section, it won't detect the printer. Please advise. I've attached the error. 

 

Screenshot (8215).png

2 REPLIES 2

‎03-22-2017 11:30 PM

HP Recommended

Hi Zepholos,

 

Thanks for your screenshot. It was very helpful.

 

I would suggest restarting your printer by unplugging it and uninstalling any HP printer drivers on your computer from the previous attempts before trying to install it again.

 

You also may want to disable your AVG anti virus software for the duration of the installation.

 

Was this reply helpful? Yes No

‎03-23-2017 03:13 AM

HP Recommended

From what you mentioned, the only thing I didn't do what try running it with AVG disabled. So now I tried that and I still get the same error. I unplugged the printer and left it off for a couple of minutes. 

 

One thing I forgot to mention is that when I have the USB cable plugged in to both my computer and printer, you can see a usb icon in the system tray flashing on and off as if someone were plugging in and unplugging the cable. Because the icon is going in and out so fast, I can't even click  (or right click) on it. 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.