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‎03-07-2016 05:53 AM - edited ‎03-07-2016 07:57 AM

HP Recommended
Product: Color Laser Jet Pro MFP M477fd
Operating System: Microsoft Windows 10 (64-bit)

I just bought my Color LaserJet M477fdw and when I turn it on it and it is "Initializing", I get the message "Fax hardware is either missing or not seated".  I also get this message when I try to fax.

 

Is there anything I can try to fix this or do I need a technician to come to my office?

 

Note: Everything else on the printer works great - I did some scanning and printing and those features work great.   Just need to fix this fax issue.

2 REPLIES 2

‎03-10-2016 03:44 PM

HP Recommended

Hello,

 

Yes, your printer will require service or exchange it at your retailer if possible.

I work on behalf of HP.
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‎03-15-2016 05:41 AM

HP Recommended

Thanks.   I contacted HP by phone a few days ago and they concluded that same thing.  The vendor is exchanging the printer for a new one.  

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