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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: Forgotten password -- how to reset HP Color LaserJet CP1...
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08-15-2010 08:51 AM
Hi
I have forgotten the password for my HP Color LaserJet CP1515n. I scanned the user manual and the web but could not find any answers to that in English or German. Is it really possible that I am the first person with this problem?
And to make it even worse, the menu on the printer itself is blocked, so I cannot do a reset with the hardware buttons on the printer.
I know I know, it is stupid. (No, I am neither blond nor female, and to make it worse, I am an IT person...)
But is there anybody out there who can help me with that? Any help is highly appreciated.
Thanks in advance
Sogo
Solved! Go to Solution.
Accepted Solutions
08-22-2010 06:25 AM
Hi
meanwhile, the HP support gave me the solution. So for everybody who has the same question:
1) HP recommends to first print out the config report of the network settings
2) to reset the printer,
- turn it off
- press "X" and "right arrow" and turn the printer on until it displays "Permanent storage init"
Now it completely reset.
Cheers
Sogo
08-22-2010 06:25 AM
Hi
meanwhile, the HP support gave me the solution. So for everybody who has the same question:
1) HP recommends to first print out the config report of the network settings
2) to reset the printer,
- turn it off
- press "X" and "right arrow" and turn the printer on until it displays "Permanent storage init"
Now it completely reset.
Cheers
Sogo
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