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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?
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08-17-2015 08:59 AM
Hi @thorrone,
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
10-09-2015 04:37 PM
I can not get my printer to connect wirelessly. I have tried almost everything I think. I restored defaults from my printers "tools" section and that didn't work. Can someone send me the info to get it going? thanks
10-12-2015 06:31 AM - last edited on 03-15-2017 02:44 PM by OscarFuentes
Hi @Boarmangl,
I see that you are experiencing issues setting up the printer over the wireless network. I would like to help you resolve this issue. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
I have provided some steps for setting up the printer over the network.
Restore the printer's default network settings again:
1. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings, select
Restore Defaults, and then select Yes. A message appears stating that the network defaults have been restored.
2. Power cycle the router, restart the computer and the printer.
3. Press the (Setup) button, and then, using the buttons on the right, scroll to and select Reports, and then select
Network Configuration Page to print the network configuration page and verify that the network settings have been reset.
4. Install the software as a USB connection.
Then do the following to configure the wireless settings on the printer.
- Click the Windows icon (), click All Programs, click HP, click the folder for your printer, and then click the icon for your printer. The printer software opens.
- Click Printer Setup & Software Selection.
- Click Convert a USB connected printer to wireless.
Here is a document also for setting up the printer over the wireless network.
Hope this helps. If there is anything else I can help you with, just let me know. Thank You.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
12-16-2015 09:29 AM
Hi @towa1,
Welcome to the HP Support Forums! I see by your post that you need the reset for the printer. I can help you with this. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
Please let me know the outcome. If you require further assistance, please let me know the issue that you are having.
Have a nice day! Thank you.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
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