03-20-2014 07:17 AM
I keep getting the message 'hardware was not intalled because the wizard cannot find the necessary software', although the disc has been inserted. I have a Toshiba computer using Windows XP.
03-20-2014 06:41 PM
Try using the web. Download and install the full featured software and drivers here.
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 97.2% (increasing) chance the information you seek is in the User Guide/Manual.