06-14-2010 06:23 PM
I have an HP 5510 All-in-one Printer and its driver installation software keeps reinstalling itself. Every time I plug in any USB device and every time I restart the computer, I see the Windows installer window briefly flash up on the screen multiple times (at times I have identified that "ICE Setup" is running, then a window that shows a bunch of files being copied "From 'CoverPgs' to 'CoverPgs'" (including files such as "urgent2", "funcover2.tif", "professional(color).jpg", "confidential2.cvr", and a whole bunch of others that flash by very quickly). Each time this happens in bogs down the system, slowing Windows (XP) response time until this self-reinstall completes. Each time, System Restore logs a new checkpoint entitled, "printer driver hp officejet 5500 series fax installed". The next time I plug in my printer, Windows XP goes through the whole "new found hardware" sequence and sets up the printer as though it was the first time it was plugged in. The install wizard then says it needs, "HPZipm12.exe" to continue (which I find in the Windows\System32 folder). Sometimes another "HP 5510
Any suggestions. Thank you.
02-03-2011 06:38 PM
I have the same problem with the HP OfficeJet 6310.
i carry my laptop around with me and every time I plug in the HP printer to use it the sofware reinstalls as a copy (cope 1, copy 2 etc.) of the printer, thus i cannot print until i go into the control panel and find out which copy i now have to specify to get my document to print.
I am usually cursing out HP all this time.
I then have to go into the control panel again and remove all the prior installations so I dont get confused next time I try to print.
But then it all starts again because i have to unplug the printer to use the laptop somewhere else.
if i stop the reinstallation of the software and try to use a former version of the software already on the latptop the printer doesnt work at all.
I hate this.
- HP Printers - Using HP Diagnostic Tools for HP Printers in Windows
- HP Printers - After Windows 10 Upgrade, Printer Problems Occur
- HP Printers - Using Google Cloud Print with Your HP Printer
- HP Printers - Printer is Offline (Windows)
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation