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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2016 08:55 AM

HP Recommended
Product: HP 5550 DN
Operating System: Microsoft Windows 7 (32-bit)

Does anyone know how to reset the counter for the Transfer Kit - part no. C9734B on an HP 5550 DN?  I replaced the transfer kit with a new one and the message on the screen still displays that it is in low status and requires replacement.

1 REPLY 1

‎02-11-2016 08:22 PM

HP Recommended
As I recall you need to go with through the menus on the printer to find the reset supplies menu.

I think the path is configure device, resets, new transfer kit.

When in doubt I print the menu map and look through that and then when I have found the setting I can figure out the path to it and get there much easier.

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If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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