12-06-2009 03:58 PM
I have Windows 7 Ultimate with an HP 6500 Wireless all-in-one (E709n). Everything worked fine under Vista, but since my update to Windows 7, the 6500 is really playing hard to get.
I have downloaded v13 of the full setup and basic setup; both present the same exact error at the same point in the installation process. The setup starts and successfully completes the "System Check" and "System Preparation" steps. As soon as the "Installing Software" step starts a dialog opens which states: Fatal error during installation. I click Ok and everything is uninstalled.
I have Norton 360 v3.0 for security. I have anti-virus disabled (on all attempts) and I mixed it up with the firewall -- tried it enabled (as suggested by HP) and disabled; made no difference. I even extracted the installation files and right-clicked on Setup.exe and ran it as Admin; made no difference.
Another error message indicates "SetupINFListedInDatFile failed with Fatal error during installation. Exit code=1603".
I have 20 hours invested in this...NO PROGRESS.
Does anyone have any suggestions???
12-07-2009 07:54 PM
I have exactly the same problem, except I am using Vista. I get the same fatal error when trying to install the 6500 Wireless. I was on the phone with HP tech support for most of 2 days and they couldn't fix it either. The final answer was not a real solution. The printer will print and we were able to make the fax work. We downloaded a Windows Live app that will let me use the scanner. The problem is that HP Solution Center won't work because it thinks there is not a machine installed. I thought I could live with the work arounds, but then I discovered that I can't network other computers to use the machine since it was not installed properly. Any suggestions or solutions would be appreciated.
12-08-2009 12:15 AM
Hey both of you.... could you try this out for me? browse through the contents of the cd and go to util\ccc\ and doubleclick on the unnstall_L3.bat to remove everything that has been installed. Don't go about running the L4 as it will remove the.Net Framework installed on your PC. Afterwards try installing the software on a different drive. Normally it would install on C:\Program Files\HP so if you have a D: drive, create a new folder there named HP and install the software there. If you are using the latest installer, you can change the installation path at the same screen where you agree to the EULA. make sure it is that your D drive is a HD not a flash drive. because it needs to be installed on a NTFS drive. not FAT32 or any other type.
Please reply to this post when you have tried it. And if possible include screenshots and error logs when you still get it. Thanks!
12-12-2009 08:29 AM
My installer has an option to change the installation path, but clicking on it states the software must be installed at C:\Program Files\HP and cannot be changed.
Also, I ran the Uninstall_L3.bat file and it was mostly successful. I then restarted, and manually deleted everything from C:\Program Files\HP. Some files were in use so I hunted down tasks and services, stopped them, and was finally able to delete everything. I then re-ran Uninstall_L3.bat with no issue.
Tried the Wireless Setup and same darn error "Fatal blah blah blah". No difference. I'm L3'ing again and I'll try the USB connected installation. I should also mention that I'm "Running as Admin" each time and I've stopped by Anti-Virus utility.
If the USB connection works then I'll live with that for this weekend, then take the printer to the local charity. If the USB connection does this same thing to me, then I'll see what time the dump closes today!
12-12-2009 09:01 AM
USB connection setup got a little further, then displayed the "Fatal error during installation". That message is so very helpful. I work for a software company. Never would such a message be acceptable to us.
I tried HP Phone Support (after telling myself I would never call India again), and "we are experiencing unusually long wait times..." Excellent. The HP is "off" and sitting in the corner of the home office in my kids "time-out chair".
I'll try this again MUCH later. Maybe it's driver version "13"...a bad luck number...I'll wait for "14"...
HP - I'm trying to remain professional about this. But you guys need to SIMPLIFY!
12-12-2009 09:59 AM
I stayed on-hold with HP (I mean India) for 35 minutes. My son asked me, "what are you doing"...I replied "wasting my time" and hung-up.
Here's some information I found in a log file (hpzrcv061.log) from the installation attempt.
I have included several lines before the "Fatal error during installation" line and all remaining lines afterward (to end of file).
SetupINFsListedInDatFile failed with Fatal error during installation.
Inaddition to the above, I found the following in a different Log File (hpzset085.log).
All of these logs are from the following folder: C:\ProgramData\HP\Installer\Temp
Please let me know if this helps anyone to come up with any additional ideas.
12-18-2009 09:42 AM
I have done the same as Matt, with about as much time invested.
My problem is that I get the same fatal error message. However, the printer prints, but the HP Solutions Center software on my PC doesn't.
It won't load. The only features I can use are:
Direct print from programs, and
Access to the network webscan page.
This is very frustrating. I only bought this printer because I was upgrading to Win7.
Everything that I own that is computer related is HP. If they don't get this resolved immediately,
I will refuse to buy anything HP ever again. This is Ridiculous.
12-18-2009 10:37 AM
I came across this thread and the 1603 exit code reminds me of an error in vista called 1603, having to do with the microsoft installer. There is a document to resolve this issue that can be found at the following link:
I cannot garuntee this steps will be acurate in windows 7 as some of the navigation has changed, but it might be related to the issue described.
12-18-2009 02:19 PM
I did everything Randomrabbit mentioned. After 2 1/2 more hours...
Same HP 6500 Wireless (E709n) "Fatal error during installation" message with an error code 1602.