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HP Recommended

Greetings everyone,
I Have an HP Laserjet CP1515n that prints blank pages. No matter what color you print, it comes out a blank sheet of paper.
I have tried changing all toner cartridges and no change. I have also tried printing configuration pages and demo pages from the menu and they come out each time with a single color (Yellow strip) printed only on the top edge of the Demo page and printed half page for the Config page. After two or three prints, error 59.C0 appears on the screen.
I have tried cleaning the printer and that did not help. The paper does come out warm, so it does appear the fusing unit is heating up.
Any help troubleshooting this would be greatly appreciated.

1 REPLY 1
HP Recommended

 

Hi @Bruno2016,

 

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I see that you're receiving an error 59 code on your HP Color LaserJet CP1515n Printer. I would be happy to help you.

 

The product has experienced a problem with one of the motors. Here is the link.

 

59.X Error:

  1. Turn off then on
  2. The product has experienced a problem with one of the motors.
  3. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

 

If you completed all the preceding steps and your product still has an issue, service the product.

 

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

 

Check Warranty Status: Click here

 

Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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