HP COLOR LASERJET PRO M252DW Never able to print without trouble

[Henk57]

Running M252DW on WiFi with three Win10 computers.  Regardless of the computer I am using, the printer will not print.  Message at print screen says 'not online' when it is, per the LCD screen.  I can reset or power cycle, no help.  Only thing that seems to help is going to the printer and printing a test page; that step seems to help sometimes, and I get a test page and am able to print for a period of time.  This has been occuring since new (July 1015) and I'm about to sent it back.  FYI I have no issues printing wirelessly to a Canon inkjet sitting next to the HP, from any computer. 

Any suggestions other than purchasing a Canon laser??

Thanks,

Mark

[MarcelusWallace · Accepted solution]

Hi @Henk57,

Welcome to the HP Community.

I understand you are having trouble printing to your HP Color LaserJet Pro M252dw. I will be happy to help.

Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. Please try out all of the steps, in order and get back to me with the results. 

HP Printers - Printer Does Not Maintain Wireless Connection

If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps, and have a great day.

[Henk57]

I also pushed new firmware to the printer, that seems to help on its own.  Firmware update was release in April 2016.  Thanks for your assistance.