10-13-2013 02:23 AM
I have a new HP ENVY 4500 printer which installed without problem but when I try to print the computer tells me the printer is offline and I can't work out how to get it online
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Re: HP ENVY 4500
10-16-2013 12:12 AM
I resolved it via the telephone helpline thank you - I had to re-set my wireless router
10-15-2013 02:17 PM
If you haven't looked this document already, it may offer some help:
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
- HP Printers - Using HP Diagnostic Tools for HP Printers in Windows
- HP Printers - After Windows 10 Upgrade, Printer Problems Occur
- HP Printers - Using Google Cloud Print with Your HP Printer
- HP Printers - Printer is Offline (Windows)
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation