03-27-2014 09:43 AM
We have tried for two weeks to install my new printer."installation unsuccessful,printer does not recognize my laptop computer that is on Windows Vista. I really could use the expertise of a tech savvy individual on the forum,I would appreciate your help, Thank you
03-28-2014 01:08 PM
I see that you're having issues getting the printer working correctly on windows vista. I will try and help you.
Other then "installation unsuccessful" are you getting an other error details?
How are you trying to connect the printer?
What all has been tried to resolve the issue so far?
Looking forward to your reply, thank you for posting.
03-28-2014 09:39 PM
I now receive the message"No problems found. Congratulations on the successful setup of your wireless printer. Unfortunately I cannot print anything, For some reason the printer is not communicating with my computer.I have to get it ouworking soon,I have all my info on my computer in Turbo Tax.and I am renning out of time, Thank you
03-31-2014 09:51 AM
So, it seems like the software did finish the installation which is good to see.
When trying to print, have you attempted other sources to test other than "Turbo Tax"?
Do you get any error messages when attempting to print?
I do have a few options for you to try:
To start here are links to a few documents that may help you. I suggest trying these first.
Printer Does Not Maintain Wireless Connection. (HP)
Troubleshoot network printer problems. (Microsoft)
Also, you can try adding the printer in manually.
Go to Start> Control Panel> Printers> click on Add Printer> Add a local print> Click bullet by "Create new port", Choose "standard TCP/IP port"> press next> Type in the printers IP (should have been obtained when following the HP document) in the Hostname/IP address field (will auto fill port name with the same information)> press next> The printer should now be installing, click finish as it appears. Test printing.
I hope this was able to help you, thanks for your posts.
04-08-2014 04:39 PM
Thank you for all suggestions. I tried them all. Successfully installed but when I want to print something from my computer,installation was not successful. Does not even print a test page.
04-08-2014 06:27 PM
You can try adding an alternative driver, to see if this will work. This document will guide you through that: Installing and Configuring an Alternate Driver in Windows Vista. The driver that I would recommend trying for Vista, is the Deskjet 9800 driver.
Please attempt that, and let me know how things are proceeding.
- HP Printers - Using HP Diagnostic Tools for HP Printers in Windows
- HP Printers - After Windows 10 Upgrade, Printer Problems Occur
- HP Printers - Using Google Cloud Print with Your HP Printer
- HP Printers - Printer is Offline (Windows)
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation