• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 03:59 PM

HP Recommended
Product: HP LaserJet 500 colorMFP M570d
Operating System: Microsoft Windows 10 (64-bit)

Is there a known problem with this printer where once it goes to sleep it wont wake up for any LAN related jobs? If I am not in the same room, I have to ping the IP address to get it to wake up. I have all the wake up on LAN events checked in the web GUI.

1 REPLY 1

‎02-28-2017 10:10 AM

HP Recommended

check the port in the driver

open devices and printers, right click on the printer, choose "printer properties", choose the ports tab- See is the device is installed as a WSD port rather than a TCP/IP port.

 

If you have a good IP address and can get to the web interface for the device, go to the network settings tab and disable IPv6, DHCPv6, I think these are under the advanced settings link.

 

Also verify the proper "Wake On Event" is enabled or on

 

The product automatically wakes from the auto power-down mode when it receives jobs or when you

touch the screen on the product control panel. You can change which events cause the product to wake.

Open the following menus:

● System Setup

● Energy Settings

● Auto Power Down

● Wake Events

To turn off a wake event, select the event and then select the No option.

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.