• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-09-2013 02:53 PM

HP Recommended

I am trying to print "Statement" size paper, which is 5.5" wide and 8.5" long.

When I print, instead of the printing being centered (as in print preview), it is

pushed off the left side of the paper.

An error is printed on the following page.

"PCL XL error

                  Warning:     IllegalMediaSize"

1 REPLY 1

‎09-10-2013 05:19 AM - edited ‎09-10-2013 05:21 AM

HP Recommended

Seems that:

 

  • The printer driver (a PCL6 (PCL XL) one) is (via Preferences) allowing you to choose a Paper Size of Statement;
  • It includes this selection within the generated print stream (either as a text value, or an enumerated value - can't tell which without analysing a sample captured print stream);
  • But the printer (firmware) itself perhaps does not support that paper size;
  • The printer substitutes (what it thinks is ) the closest (or perhaps the default) paper size.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.