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HP Laserjet 2300 not working with El Capitan

Product Name: HP Laserjet 2300

Since the update to OSX El Capitan, my laserjet 2300 is not working properly anymore. I have no problem with my Brother printer, though. It must be something in the driver software. How can I slve this; where can I find the updated driver software?

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Re: HP Laserjet 2300 not working with El Capitan

The recent El Capitan update 10.11.4 seems to solve the issue. HP Laserjet 2300 is working as before! It's a pitty it took this long and caused a load of annoyance with many people!

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Provost
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Message 2 of 94 (9,356 Views)

Re: HP Laserjet 2300 not working with El Capitan

Hi,

Ensure your drivers are up to date by clicking teh Apple menu > About This Mac > Software Update.

From the Store menu select Reload Page and install any available update, then try printing again.

 

If the same persists, what exact behavior or error appear while you try printing to the Laserjet 2300?

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Message 3 of 94 (9,343 Views)

Re: HP Laserjet 2300 not working with El Capitan

Thx for your fast reply. Latest update is HP Printer Software version 3.1; the latest I can get. When doing a test page, I only get half of the test page printed. Subsequently, the printer says that a next page will be printed from tray 2, but this does not happen. If I then cancel the job, it freezes and the display continues to say canceling job. I have to restart the Printer; that is the only option. If I connect the laserjet 2300 with windows 10 PC, it works fine! The laserjet worked also fine with Yosemite: no problems then!

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Message 4 of 94 (9,325 Views)

Re: HP Laserjet 2300 not working with El Capitan

Hi,

try resetting the printing system, some settings might got curropted during the update.

 

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

 

Now click the plus button, re-add both of your pritners and check for any difference.

 

Please let me know the results,

Shlomi

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Message 5 of 94 (9,320 Views)

Re: HP Laserjet 2300 not working with El Capitan

I aready did that. I had the same issue when using El Capitan Beta. I then moved back to Yosemite and everything worked fine again. With the current official (non-Beta) El Capitan, I have exacttly the same problem. I recall that for Yosemite, we got an HP software update 3.1. Should there also not be one for El Capitan?

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Message 6 of 94 (9,273 Views)

Re: HP Laserjet 2300 not working with El Capitan

SAME SONG SECOND VERSE... GETTING HALF PAGES... EVEN THE GENIUS BAR AT APPLE SAID HP NEEDED SOME SORT OF UPDATE TO WORK WITH EL CAPITAN.     ANY UPDATES AS TO WHEN THIS MAY BE FIXED?

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Message 7 of 94 (9,269 Views)

Re: HP Laserjet 2300 not working with El Capitan

I've had exactly the same issue with my HP 2300d since upgrading to El Capitan. I spent more than an hour on the phone with a senior Apple tech person attempting to diagnose the issue and he, too, believe the problem relates to the HP printer driver software not being compatible with El Capitan. 

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Message 8 of 94 (9,256 Views)

Re: HP Laserjet 2300 not working with El Capitan

After updating to OS 10.11 El Capitan, I am having multiple problems with my hp laserjet 2300n.  For example, only prints about half of page and gets locked up.  I have checked for driver updates on both the Word and Apple web sites and found nothing.  Everything is up to date.  Many others have the same problem as mine.

 

Please help

Glenn

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Message 9 of 94 (9,246 Views)

Re: HP Laserjet 2300 not working with El Capitan

I'm also having the same problem with the printer only printing half of the page. I have checked for printer updates, reset my printer system,also I tried deleting the printer and adding it back. 

Tutor
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Message 10 of 94 (9,234 Views)

Re: HP Laserjet 2300 not working with El Capitan

Looks like all the "experts" have run off... Hopefully they are working on this now so we can get this problem fixed... sooner than later.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation