HP M252dw will not print.

[Izzybob]

I have connected this computer by USB and now wireless and it will not print.  I downloaded Print and Scan Doc and I pass all of the tests, and still no printing.

The print and scan, after trying to priont a test page sais I have a serious problem.  I agree I am ready to smash this product and buy a non HP.

The print gets caught in the printing Q of the computer, and on the touch screen of the printer it says it is printing a document.  

I have been dealing with this for 2 months after doing everything these forums tell me to do, and still it will not print.

I am currently wireless because the computer would give me an error that the printer malfunctioned.  I do no get this error with the wireless connection.

My printer shows as ready and up to date on all drivers, but still no printing.

Any suggestions before I use this as a boat anchor?  Also this is less than a year old.

[Riddle_Decipher]

@Izzybob

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand the paper is stuck in the queue, it doesn't print anymore and all the tests under print and scan doctor have passed,

Just to confirm, do you get any error messages when you attempt to print?

Also, what is the entire message of the print and scan doctor you had received?

That said, it's quite strange and I'm sure you'd agree that the tests have passed, however, humans fear what we do not know and to face our fear we must obtain knowledge:

Hence, here is an article that helps via step by step guide to resolve this concern: Click here for the details.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,