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Student
Posts: 1
Member Since: ‎01-22-2012
Message 1 of 2 (626 Views)

HP Officejet 6500 Printer problems

My printer is giving me the error message "Ink System Failure" .  I have powered it of and on as suggested but still not able to print.  I have a full black ink cartridge but my color cartridges are empty.  Could that be the problem? 

 

Please advise - thank you.    

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Honor Student
Posts: 3
Member Since: ‎02-28-2012
Message 2 of 2 (500 Views)

Re: HP Officejet 6500 Printer problems

[ Edited ]

It may be the porblem of the empty color cartridge. Did you try changing the color cartridge.

 

Alternatively follow the procedures in the link here to resolve the problem. 

http://support.hp.com/us-en/document/c01458034

 

Hope it solve the problem.

Although I am an HP employee, I am speaking for myself and not for HP.
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