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Student
Posts: 1
Member Since: ‎11-24-2012
Message 1 of 5 (5,382 Views)
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HP Officejet Pro 8600 Scanner Failure -CM749-64001

Hi,

 

On start up have the error messsage Scanner Failure - unable to scan, copy or send a fax

 

have tried powering off and on - all other functions seem OK.

 

The printer is new.

 

Tim

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HP Officejet Pro 8600 Scanner Failure -CM749-64001

Try to unplug the unit, leave cord out for 30 seconds, and plug it back in. See if the error disappears. You may have to contact HP Support (1800-474-6836), because this is a hardware issue with the printer, and you can get replacement.
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Dean
Posts: 10,511
Member Since: ‎07-30-2012
Message 2 of 5 (5,373 Views)

Re: HP Officejet Pro 8600 Scanner Failure -CM749-64001

Reinstall the the newest full featured software and drivers from the web.  Now try.

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If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!

Printer Hint #1 - Always buy a printer with a display panel for configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.3% chance the information you seek is in the User Guide/Manual.
Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 3 of 5 (5,364 Views)

HP Officejet Pro 8600 Scanner Failure -CM749-64001

Try to unplug the unit, leave cord out for 30 seconds, and plug it back in. See if the error disappears. You may have to contact HP Support (1800-474-6836), because this is a hardware issue with the printer, and you can get replacement.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
Student
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Member Since: ‎03-25-2013
Message 4 of 5 (5,105 Views)

Re: HP Officejet Pro 8600 Scanner Failure -CM749-64001

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Student
Posts: 1
Member Since: ‎01-04-2014
Message 5 of 5 (3,451 Views)

Re: HP Officejet Pro 8600 Scanner Failure -CM749-64001

my hp 8600 is asking me to set up my computer to scan what do i have to do and what must i  open ?

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