10-13-2012 03:20 PM - edited 10-13-2012 03:22 PM
Attempted to install software for my HP PSC 1410 all-in-one printer on a fresh install of Windows 7, 64-bit professional. I downloaded the software from the HP site that said it contained software to use my printer plus necessary drivers (having made sure to select software for the correct printer and operating system of course!), but during installation I get the error: 'Device driver software was not installed correctly.' The information window with the error states the following: -
USB Composite Device - ready to use
USB Printing Support - ready to use
HP psc 1400 series - ready to use
HP PSC 1400 series (DOT4USB) - ready to use
IEEE 1284.4 compatible printer - ready to use
HPPSC 1400 series - No driver found (red cross against line)
Photosmart 1400 (DOT4PRINT) - ready to use
SM Bus Controller - No driver found (rec cross against line)
I tried uninstalling all the software after the initial failed install and ensured windows had fully downloaded and installed all of its own available updates (and restarted the PC afterwards). I tried to install the HP software again but received the same error.
Any help would be greatly appreciated! Thanks.
06-05-2013 08:56 AM
Which printer do you have? How have you tried to install the software - by disc or downloading from the HP website? What is your operating system? Can you elaborate as to what you have done, and a little more about your issue?
06-06-2013 03:17 AM
Sorry - here are the details, Printer - HP1410, OS -Windows 7 home premium. I have downloaded file from HP of approx. 367 MB. Installed/ reinstalled thrice. errror it gives HPPSC driver not available..
appreciate your help
06-06-2013 07:50 AM
11-02-2013 11:53 AM
drive driver softwarewas not successfully installed if i try to print document, alwasy come sent to one note 2010 , so document can not print.
thanks for help
11-04-2013 10:20 AM
I will do my best to help you get the PSC 1410 software driver installed. Follow the steps in this document for 'Device driver software was not successfully installed' Message Displays in Windows 7 .
Let me know if this helped or if you need further assistance.
- HP Printers - Using HP Diagnostic Tools for HP Printers in Windows
- HP Printers - After Windows 10 Upgrade, Printer Does Not Print
- HP Printers - Using Google Cloud Print with Your HP Printer
- HP Printers - Printer is Offline (Windows)
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation