04-12-2013 04:52 PM
My print head on the printer looks like it needs cleaning as i prints fine for a little and then i am unable to print black at all. I took a damp cloth and just got some of the ink from top of the screen but its only temporary and clogs up again quickly. Can someone instruct me on removing the print head completely so I can soak and get all the old ink out? I have the HP Photosmart 5510 e-All-in-One Printer - B111a.
Pictures would help out a lot but instructions would do also. FYI - There is no lever on the rightside of black to lift so do not instruct me to do that.
04-16-2013 12:09 PM
The printhead for this printer is not removable. It would be a good idea to check the ink levels for all cartridges and replacing any low cartridges. A low color cartridge could keep the black from printing.
The printer does have a built in printhead cleaning utility as described in the following link. Black Ink is Missing on Printouts. I recommend following the steps in the link and running the utility up to 3 times. Let me know how it goes.
Good Luck !
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
05-20-2013 11:29 AM
I have tried everything you describe and there is still no black ink printing. This is a new printer and I don't want to have to bring it in for service if possible. How can I go about cleaning the print head manually?
Like the original poster I believe that the ink clog is on the underside of the head.
05-20-2013 03:07 PM
Unfortunately, your printer does not have a removable print head. If using the document did not help, I would recommend that you call HP at 1-800-474-6836 to have the printer replaced, since it is new and still in warranty.
Best of luck,
07-15-2013 08:43 AM
I unhooked the top and unscrewed all the screws (there is one under the HP printer label, and 2 behind the LCD which pulls off toward you)- and then I took the top off and wiped the print head off really well. ... it worked but beware, it took me forever to get it back in right - you have to take 2 springs off and unclip the color flat white things... to take it out. I would advise taking some really close up pictures of the back edge of the holder - that is the piece I had trouble getting back into its proper position.
03-31-2014 02:29 PM
Unfortunately I havent see printer that does not have a removable print head..
1. lift scanner up(loose holder).
2. remove all screws (hex)
3. remove touchpad / cover
4. remove cartridges
5. remove 2x springs (just next to cartridges) bright metal-color..
6. lift printerhead and loose 3 flat cables(different sides)
7. clean printerhead carefully( I used pure alcohol, same thats used in fibreoptics cleaning)
install back. (notice that there is a transparent film, for printerhead position sensor need to be in right spot, check before removing) doesnt broke printer but I notice that sucks remove all other parts multiple times for reset the spot..
I notice that pad that should clean the head where also dirty.
I may have also warrant in machine, but when you need to print papers and the F*** printer doesnt print black.. I'll fix it my self.. with or without support of manufacturer..
03-31-2014 08:29 PM - edited 03-31-2014 09:49 PM
Actually it is removable. I can see where by squeezing the two sides together I got it loose, but I am unsure of how to removed the cover so as to remove the printerhead. So my question is then, how does one remove the lid that covers the printer head and the guts of the printer?
Okay, it took some work to find all the screws, I could remove all but the one in the screws (the one in the back in the right... I couldn't get my torks driver on the screw.
Okay it was a bit of a pain, but then the two springs that hold the print head in place popped off. I took a photo of what it looks like and it is in a post below... I cleaned the head by soaking it in hot distilled water (not boiling) for 10 minutes as suggested for a different HP printer's printhead. I got it all back to gether okay, but now I have to figure out where the printhead possision sensor is, as I keep getting a print head jammed error afer the print head trys to slam itself through the right side of the printer. *Sigh
- HP Printers - Using HP Diagnostic Tools for HP Printers in Windows
- HP Printers - After Windows 10 Upgrade, Printer Problems Occur
- HP Printers - Using Google Cloud Print with Your HP Printer
- HP Printers - Printer is Offline (Windows)
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation