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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2015 08:07 AM

HP Recommended
Product: HP deskjet 2645
Operating System: Microsoft Windows 7 (64-bit)

I bought the printer today. WHen I turned it on, it printed a test alignment page and then when asked to scan it, the scanner message just said scanning for over 10 minutes. So I cancelled it. Turned it off and on again and now it gives me this error message:

 

HP deskjet 2645 error code OXC4EB11C9 HW_MICCI2 C

 

Help would be appreciated.

 

Thanks

2 REPLIES 2

‎04-21-2015 09:56 AM

HP Recommended

Hi Ciaran123,

 

 

Welcome to the HP Forums.

 

 

I see that you are having an issue with the " error code OXC4EB11C9".

 

Please click on the following link that deals with HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a ....

 

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.

 

 

Thanks for your time.   :LaughingTears:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
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‎11-01-2016 09:16 AM

HP Recommended

Hi Waterboy72,

 

I think have the same issue. (http://h30434.www3.hp.com/t5/JetAdvantage-Printing-Applications-and-Services/HP-DeskJet-Ink-Advantag...) Can you please send me the semi full reset to my Private message as well?
Thank you very much.

 

Best,

Joseph Torres.

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