• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎07-22-2015 12:01 PM

HP Recommended
Product: Laserjet Pro MFP M225DN

My forer colleauge has put a password on here and I am unable to logon to the printer.  I need to either get rid of the password or do a factory reset. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2015 07:04 AM

HP Recommended

Hi Pamungkas, 

 

Welcome to the HP Forums!

 

I sent you a private message with the instructions for the factory reset. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this is what you are looking for! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

35 REPLIES 35

‎07-24-2015 06:21 AM

HP Recommended

Hi @payransystems,

 

Welcome to the HP Forums!

 

I sent you a private message with the instructions for the factory reset. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

Hope this helps! :generic:

 

“Please click the Thumbs up icon below to thank me for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎11-15-2015 10:37 PM

HP Recommended

I have same problem here, could yoou sent me the tutorial how to reset it?

‎11-16-2015 07:04 AM

HP Recommended

Hi Pamungkas, 

 

Welcome to the HP Forums!

 

I sent you a private message with the instructions for the factory reset. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this is what you are looking for! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎11-16-2015 05:40 PM - edited ‎11-16-2015 05:41 PM

HP Recommended

Big thanks, it working now:smileywink:

‎01-17-2016 12:47 PM

HP Recommended

Hi RnRMusicianMan

 

I like to get instructions to do a Factory Reset on the Laserjet Pro M225 as well please. 

 

Thank you kindly

 

ythao2035

‎01-18-2016 06:27 AM

HP Recommended

Hi @ythao2035

 

Welcome to the HP Forums!

 

I sent you a private message with the instructions for the factory reset. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this is what you are looking for! Smiley Happy

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎01-20-2016 01:12 AM - edited ‎01-20-2016 01:13 AM

HP Recommended

Same problem here...:smileysad.please send me the cure.

thx.

‎01-20-2016 06:07 AM

HP Recommended

Hi romtelefon,

 

Welcome to the HP Forums!

 

I sent you a private message with the instructions for the factory reset. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this is what you are looking for! Smiley Happy

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎01-20-2016 06:47 AM

HP Recommended

Thanks for the reply and, especially, the timeliness of your response!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.