• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎06-21-2016 10:10 AM

HP Recommended
Product: Laser jet Pro 401 DW
Operating System: Mac OS X 10.11 El Capitan

I have been told I need to replace the fuser in my Laser Jet Pro 401dw.

 

Where do I buy a fuser, how much is it,  and can I install it myself?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2016 10:25 AM

HP Recommended

You can get it from the HP Store or even eBay  However, if you have never taken apart a printer before, it is not a Level 1 Tech job. 

 

A skilled tech who takes them apart daily in my tech department (we rebuild many of them for a hot-swap depot program) said it takes him about 30 minutes to "do it right".  

 

I know HP may not like this, but the 401 is viewed by many as a "disposable" printer.  You use it for 150k or so pages and buy a new one.  Why?  Because, they were only about US $170 wholesale.  Retail varies.  (I don't know if you are in the USA or somehwere else)

 

The new 402N is only about US $200 retail.  So, doing the math: At least US $100 for a good fuser and roller set.  If you can't do it, then another $100 for a tech service call.  You are at US $200 and that is IF the tech is qualified and not just a guy who knows a little something about printers and fixed the neighbors computer for a few bucks.  Add on a dose of agrivation, and you are well over the US $200. 

View solution in original post

1 REPLY 1

‎06-21-2016 10:25 AM

HP Recommended

You can get it from the HP Store or even eBay  However, if you have never taken apart a printer before, it is not a Level 1 Tech job. 

 

A skilled tech who takes them apart daily in my tech department (we rebuild many of them for a hot-swap depot program) said it takes him about 30 minutes to "do it right".  

 

I know HP may not like this, but the 401 is viewed by many as a "disposable" printer.  You use it for 150k or so pages and buy a new one.  Why?  Because, they were only about US $170 wholesale.  Retail varies.  (I don't know if you are in the USA or somehwere else)

 

The new 402N is only about US $200 retail.  So, doing the math: At least US $100 for a good fuser and roller set.  If you can't do it, then another $100 for a tech service call.  You are at US $200 and that is IF the tech is qualified and not just a guy who knows a little something about printers and fixed the neighbors computer for a few bucks.  Add on a dose of agrivation, and you are well over the US $200. 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.