Landscape orientation does not work with Silhouette Design Studio

[celyinsc]

Landscape orientation works in everything BUT Silhouette Design Studio using my Cameo 3 in my new HP Color Laser Pro M277dw printer.  When it prints, it chops off 1/3 of the left size and picks up an extra 1/3 beyond the designate area and automatically makes 2 copies of the same thing.  I don't think this is a software problem with Studio Design from Silhouette for the Cameo 3 BECAUSE I have an HP Photosmart Premium printer (c309g-m) and it works just fine. First photo is the error (bad alignment) and 2nd photo is what it should look like. (I used my HP Photosmart printer for illustration.)  Thank you for your help.  CORRECTIONS...My Imac is 2008 and I'm using Yosemite.  I just tried on my new 2016 laptop Mac Air and it is working find.  So it is my computer using Yosemite that is causing the problem....humm HOWEVER, using Yosemite on my computer using HP Photosmart printer is not problem...just a problem using HP Color Laser M277 dw using Yosemite with my Imac desktop computer.

 

[Gemini02]

Good day @celyinsc,

This is a great place to visit for Community and HP support! I understand you having issues just printing from Silhouette Design Studio on the 10.11, but it will print properly on the new Mac.I can help you.

What drivers for the printer do you have installed on the new Mac?

Are you using Sierra?

Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Color Laser Pro M277 dw)

If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.

Make sure the AirPrint driver isn't selected.

You can always try this driver: HP Printer Drivers v5.0 for OS X.

If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me know how you make out. Thank you.

[celyinsc]

Thank you for the help.  I had the correct drivers, but I doubled checked since you gave such good advice.  Two things I didn't do, but after I did them, the landscape is now working correctly.  Here are the two things I didn't do.  I didn't update the firmware and I didn't reboot my computer after downloading the drivers.  One of these things, or maybe both of these things did the trick. I updated the firmware and rebooted....ding, it started working correctly.  It is still weird that it worked perfectly from the beginning with my Mac Air (using Sierra)using the Color Laser and perfectly with my Mac Desktop (using Yosemite) with the HP Photosmart printer.  It just didn't work right with Mac desktop (using Yosemite) with the Color Laser.  But as of a minture ago...it works fine.  SO....updating firmware or rebooting desktop computer after download did the trick. 

Thanks again for you help and such a fast response.

[Gemini02]

Thanks for letting me know the issue is resolved, @celyinsc.

{Happy Dance :)}

Have a wonderful day!