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‎03-19-2017 05:33 AM

HP Recommended
Product: m476nw
Operating System: Microsoft Windows 10 (64-bit)

Hi All

Ive looked around and this appears to be a failrly common unanswered question

 

I appear to have filled in a password in the administrator screen ( I would normally always leave these blank), which means I cant set up scan to email etc 

 

I have tried different combinations of holding left side / right side of control panal whilst restarting, but cant seem to get into the NVRAM screen referred to occassionally

 

I just want to reset my printer ( used only at home) to factory default so I can regain access to my printer again

 

Can anyone tell me the precise combination of pressing, starting, standing on one foot required please

 

Many thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 09:45 AM

HP Recommended

Try this:

  1. Turn the product off.

  2. Press and hold the lower left quadrant of the touchscreen. Keep the quadrant depressed as you turn the product on.

  3. When the Permanent Storage Init. message appears on the display, release the buttons.

  4. When the super NVRAM initialization has been completed, the product enters the generic product mode.

  5. Choose the country and language.
Though I work for HP, My posts express MY opinion, and not those of HP.

View solution in original post

2 REPLIES 2

‎03-22-2017 09:45 AM

HP Recommended

Try this:

  1. Turn the product off.

  2. Press and hold the lower left quadrant of the touchscreen. Keep the quadrant depressed as you turn the product on.

  3. When the Permanent Storage Init. message appears on the display, release the buttons.

  4. When the super NVRAM initialization has been completed, the product enters the generic product mode.

  5. Choose the country and language.
Though I work for HP, My posts express MY opinion, and not those of HP.

‎03-23-2017 02:31 AM

HP Recommended

Hi and thanks for this working solution

 

Looks like it would work on all the 400 series

 

Your a Star

 

Rob

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