M277dw fatal error at 99% when installing software windows 10

[jmooney]

I've tried to follow a couple of suggestion on HP forums, but I'm continuing to get the Fatal error at 99% when installing the printer driver after downloading it from the HP site.  hp.care/2dHmvpy Trying to load on the new laptop HP Notebook 15-ay163nr.

[Resolv_S]

Hello@jmooney,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

Need assistance in installing the printer driver on your new HP Notebook. Did I get it right?

Congratulations on your new HP Notebook.

I would suggest you to try the step shared below and then restart the PC and try installing the driver once again and check if that solves the issue.

• In Windows, search for and open Programs and features
• Select your HP Printer
• Select Uninstall
• In Windows, search for and open Devices and printers
• In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
• Select Ok
• Select Apply and Ok on the Print Server Properties windows
• Close Devices and Printers

Then use the link below and download the driver and install it on the PC.

http://hp.care/2dHmvpy

Hope this answers the question. Please let me know more.

Resolv_S

I work for HP

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