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Member Since: ‎08-04-2013
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Moved to Japan with US HP Envy, need to change location code, but HP support can't seem to help

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Hi, 

I have recently moved to Japan with my HP Envy 114.  I'm trying to complete the region change process outlined here:

http://support.hp.com/us-en/document/c02558798

 

But have been completely stymied by HP tech support.  I spent a total of 45 minutes on the phone with the US team only to have them tell me the Japan HP team would have to help me.  I called the Japan  support number with a friend to translate for me and they had no idea what we were talking about and said I would have to bring the printer in to a support center.  (The closest one is 1 hr away by train)

 

The KB article above says it can be handled remotely.  Is there anyone here that has some insight?

 

Thanks in advance!

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Member Since: ‎12-31-2009
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Re: Moved to Japan with US HP Envy, need to change location code, but HP support can't seem to help

[ Edited ]

Hi brucesnell,

 

If you bought the printer in one region and moved to a new region you need to call customer support to request a "Regionalization Reset". There should not be any charge for this; it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. Check out the following document about regionalization.

http://support.hp.com/us-en/document/c02558798

If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

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