08-26-2013 04:38 AM
My Officejet 4622 will not recognize the black cartidge. I'm running Windows 7 and until recently, the printer worked fine.Ive tried two new cartridges,two printhead cleans, and the test pages printed have only color ink portions
08-27-2013 07:34 AM
Hi mod4, if the steps in the link that Gary provided don't help solve the issue then I would definitely recommend you contact HP Phone Support as you may require a printer replacement. Do you know if it is still under warranty?
Checking printer warranty
Contacting Phone Support
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
04-29-2014 05:56 AM - edited 05-25-2014 10:16 PM
just in case anyone else encounters this problem, heres whats really going on and heres how to fix this annoying issue. its relatively easy to do and more efficient than wasting money on a new printer or having it repaired like most people end up doing.
whats going on? the ink has clogged the printing heads and has solidified shut. the "clean print heads" feature the printer came with does not have the ability to fix this. that feature is to clean up dirty heads, not clogged heads. why hp decided to make this model without a simple to remove cradle is beyond me, but fortunately the cradle DOES come out and can be cleaned with hot water.
theres a few items you will need to make this happen the easy way or you could just break out the tree limb loppers, like i did, and vent your frustrations.
what you will need: a pair of needle nosed pliers, a T9 torx screwdriver head ( auto parts stores sell them for a couple bucks), some paper towels and an area to work (its easiest to do this in a corner of a room, on a small table or the floor). keep in mind you are dealing with ink, so change out of your good clothes just in case and also grab a paper plate or a few sheets of printing paper to set the ink cartridges on as you work.
1) ok. lets get started. !!!FIRST UNPLUG THE PRINTER RIGHT NOW, SO YOU DONT ACCIDENTALLY DIE BY ELECTROCUTION!!! i forgot and when i began unscrewing the first 6 screws, the chime kept going off and im like **bleep**? i was impressed by the safety measures hp took while engineering this model.
2) the printer is now unplugged and then go to your corner work area and place the printer so there is a wall or barrier on its left and also a wall or barrier behind it. do this while facing it as if you were about to use it.
3) now, what you have to do is open the printer like you are going to change the ink and on the right side there is a plastic guide that prevents the top from opening all the way. look on the side and you will notice it could pop off with your fingers. pop it off and open it all the way open so you could get at the screws the lid would have prevented you from accessing.
4) lean the scanner portion and top portion against the back wall.
5) all screws you will be removing are size T9H torx screws. there are ten total. there are 2 black screws in the front top and then 4 black screws in the back top. remove them and put them on your paper plate.
6) next is 1 short silver colored screw located under the control panel, use your finger and feel around beneath the * button. unscrew it, put it on the paper plate.
7) next you are going to remove the face/control panel to get at the last 3 screws so locate the little illustrations on the top of the printer, there are 2 on the bottom left and 5 on the bottom right (1 and 2 on the left explain paper jam removals and then 1-5 on the right explain changing ink cartridges). then about half an inch south of the number 5 illustration, on the lip, is a plastic bracket. six inches to the left is another one then 6 more inches to the left, under the illustration number 2 (paper jam removal) is a third bracket. undo them using your fingernails. and just flip it up like car hood and then lay it down on the main top portion of the printer, minding the flat wire which is connected into the circuit board of the control panel (if the flat wire popped out because you got too rowdy on it, then simply insert it back in when you reassemble).
8) next, unscrew the 3 longer silver screws which are located under the panel you just popped off. there is 1 on the left and 2 on the rightish side. toss em on the paper plate.
9) now that all the screws are removed, take the face panel and partially pop it back together.
10) then take the whole top ( the part with the little illustrations and lift it like a car hood, ONLY THIS TIME OPEN IT TO THE LEFT and balance it on the edge of the printer, leaning it towards the wall or barrier on your left. BE CAREFUL NOT TO YANK ON THE FRUIT STRIPE COLORED WIRES ON THE LEFT AND ALSO THE BLACK FLAT WIRE THAT CONNECTS THE SCANNING PORTION TO THE MAIN PORTION OF THE PRINTER.
11) next grab the needle nose pliers and remove the 2 silver colored tension springs located behind the printer cartridges. pay attention where they were attached so you remember where they go during assembly. take a pic with your phone if you have to or simply re-figure it out like i did. toss em on the paper plate.
12) then disconnect the 2 large flat wires and 1 small flatwire attached to the back of the ink carriage. take a picture or remember like i did. i imagine bad things may occur if you reverse them on re-assembly. grab the phone and take a quik pic to be sure.
13) now remove the ink carriage, cartridges and all, by lifting the front first. be careful of the little transparent ribbon in there that moves the carriage left to right and vice versa. you dont want to damage that little guy. now take the carriage to your paper plate. dont drip any ink or accidentally get it on your fingers without knowing or you will make a mess.
14) remove the ink cartridges and set them on the paper plate, ink side up to avoid a mess, these things sometimes drip. set the plate off to the side. its time to clean the print heads.
15) then go to the sink, with the empty ink carriage and turn the water on hot and then just let the empty ink carriage sit there with the water mainly going through the screen of the clogged color (inspect and make sure there isnt a little rubber gasket surrounding the little screen if there is dont lose it. i didnt look too closely and i dont think hp has them but i know some other printers do). it wont stain the sink but wash down any ink as it comes out to be sure. also notice there is a small circuit board attached to it. dont bang it up but getting it wet doesnt matter.
16) keep doing this until the water runs clear.
17) then use your finger and rub the screen gently with your finger and then rinse it, washing away the ink until the water runs clear. continue this until there is no more ink and the screens are clean. do it to all the colors just for good measures. the problem color that wouldnt print, you will notice takes longer to clean than the other colors.
18) now look on the bottom side of the carriage. those wierd looking things are the heads. rinse them with hot water and wipe them with paper towels. then flip it over and blast the screen side again. also in between the screenside and the heads (on the side of the carriage) is an opening that is also probably gunked up. blast it with water too. then flip it over and wipe the heads again. repeat this step until nothing wipes away or until you are sick and tired.
19) shake off then use paper towels to dry the entire unit. make sure the unit is dry. especially inside the female plugs. blow in it or break out the hair dryer and gently dry it. dont sit there and melt it though with the blow dryer. but the sooner it dries the less likely your ink cartridges sitting on the paper plate will dry out. the ink wont dry out fast just dont take a nap or go out on a date until you are reassembled with the ink portion.
20) now you have completed the cleaning of the heads and probably wont need to do this again for the length of time it was since you bought the printer. and just like a roadtrip you used a map to navigate, you will use these instructions in reverse for re-assembly. but keep in mind when re-inserting the 3 flatwires you disconnected from the back of the ink carriage, make sure you have the little metal contact points on the flatwires (male side) inserted so they touch the little metal contact points on the carriage plugs (female side). ALSO BE EXTRA CAREFUL NOT TO DAMAGE THE BLACK FLATWIRE CONNECTING THE SCANNER PORTION TO THE MAIN PRINTER PORTION. THERE IS A LITTLE GROOVE IN THE PLASTIC WHERE IT CAN BE SEATED TO GUARANTEE NO CRIMPAGE. USE IT. also make sure the 2 hinges of the scanner portion/lid are seated properly before fastening the the top with the 6 black screws.
now re-assemble the printer and reinstall the ink cartridges. and then plug in the unit, and turn it on. if you get any notifications on the control panel saying the carriage wont move, then open the hood and take out the ink cartridges, push around and make sure the carriage is seated properly and that the tensioner springs are in place properly. repeat if neccesary until notifications go away or just do a test print and disregard the notification if you messed with it already a few times. thats what happened to me and the notification went away on its own. once its online, open the hp utilities and press the "clean the heads" button. do it 2x in a row and you will be back in style, with extremely rich and bold colors and yes, raven black print.
you can always take your aggressions out with the tree limb loppers or the tin snips like i did and snip out the center plastic that prevents you from taking the carriage directly out. this eliminates disassembly and re-assembly entirely. just make sure you DO NOT CUT THE TRANSPARENT RIBBON THAT MOVES THE CARRIAGE BACK AND FORTH. this way the next time it happens it only takes you 10 minutes before you are up and printing.
enjoy! - Porf
06-07-2014 08:28 AM
Hey Porf, thank you for your detailed instructioins on how to clean the print heads. I did it exactly and put the printer back exactly as it was, but now I am getting the message "there is a problem with the printer or ink system. Turn printer off then on and if problem persists contact hp 0x61000008" I checked online and it said for that problem to make sure there wasn't any paper clogs, which there isn't, then I also unplugged the power cord as they suggested, but am still getting this message. I have disassembled and reassembled the printer 3 times to make sure everything is right and can't seem to find anything wrong. The cartridges move back and forth when the printer gets turned on, ?????
H E L P........ any suggestions?
06-07-2014 10:00 PM
error message "there is a problem with the printer or ink system. Turn printer off then on and if problem persists contact hp 0x61000008"
an 0x61000008 message indicates an improperly installed ink carriage. they call it a paper jam because if you didnt mess with the printer (disassemble or reassemble) a paper jam is usually the culprit causing the ink carriage to not move. in your case we know it is not paper, it is "alledgedly" an improperly installed ink carriage. a couple questions first.
when you power on the unit and pop the hood to get a look at the ink carriage it should go something like this:
it will say the hood must be down.
close hood for a second until you hear things begin moving. then pop the hood up and watch what happens.
you should hear little wheels/gears turning and such and then at the end of the start up process, the ink carriage will move into its default print position (basically it lines up the ink cartridges to their matching "color" stickers just north of the carriage on that plastic area).
during this entire event, the actual ink cartridges themself should not be jostling around, just the carriage they sit in is moving around until it stops at the default print position, lined up with those stickers i mentioned above.
so now that the printer is done booting up, you should be able to slide the entire ink carriage left and right along its guide bar, with your hand.
it should have a little play when you push it up towards the tensioner springs (due to gappage) and not any play when pushed downwards (the only play you feel when pushing down is actually flexing of plastic, not due to gappage). if this is happening and you can also slide the carriage left and right, you have seated the carriage properly.
now, just pop out all three ink cartridges and reinsert them to be sure they are also inserted properly. then power off, then power on and you should be in business and ready to run the clean head feature 2x.
you WILL get the error message again.
the truth is this persistent "error message" is HP's last ditch effort to get you for service charges on a repair. even though everything is seated properly the message still appears. it only goes away after a succesful print.
now regardless if there is an error message just try to print something.
NOTE: the same error message was there when i started printing and just went away on its own. but i did pop out and pop in the cartridges 2 or 3 times and when nothing changed i ignored the message and just started printing. after the test print/ cleaning 2x there was no more messages except low ink, which i ignored also.
now if you have gotten this far and still no dice, then follow my checklist below.
is your transparent ribbon properly threaded through the back end of the carriage? i assume it is but just in case make sure it is running through the plastic guide slots. theres one on the left and right. then make sure it is running in between the little thing in the back center of the carriage itself. the little piece of plastic it is running through says "AVaGO" on it. its real small, and printed upside down. im assuming it is in there properly if not, let me know and ill tell you how to correct the problem. that ribbon should be relatively tight on both ends. just make sure it isnt unattached on one of its ends. confirm this visually.
still not running?
check the tensioner springs. are they properly fastened?
the tension spring has a big side hook and a little side loop. the big side attaches to the carriage and the little side attaches to that plastic tab on the cradle the carriage sits in. the left spring's little side attaches to a tiny plastic tab located on the cradle ( the thing the ink carriage sits in), just south of some print with a little "C2" circled. the right side you attach the same way as the left but the right tab has no print nearby for referencing. just do it like you did the left only use the tab on the right.
ok now that thats done, try moving the carriage by hand, if it moves and is behaving like i described above in the opening paragraghs, then just try to print something. if it doesnt work still then i have one more idea.
my last idea (assuming the carriage can move back and forth and your ink cartridges are inserted properly with tensioner springs properly applying tension) is that you have possibly put the carriage wire in backwards. on any wire, especially a flat, wire you must have a metal on metal connection to assure the flow of electricity . basically make sure you have put the side of the flatwire with the little metal contact points into the female side with little metal contacts.
post back and let world know what resolved your problem.
because you say you de/reassembled 2 or 3 times, i would bet dollars to pesos it is just the bogus error message which goes away when you ignore it and print a test print. if it still doesnt work let me know and we will go from there.
06-12-2014 09:45 AM
I REALLY do appreciate the time you've put in trying to help me get my printer working. Thank you.
I rechecked everything as you mentioned in your last message and took it all apart again. It all looks ok, the cables are properly attached, springs are fine, the cartridges are secure, they move back and forth when I turn the printer on and also if I move them by hand......... B U T I am still getting the message "that there is a problem with the printer or ink system. turn printer off and then on, if problem persists call HP".
One thing I do notice is that my ink cartridges move back and forth when turned on, but they don't stop at the colored markings in the middle on the plastic cover, they stop on the far LEFT SIDE. That is where they remain, until I try turning off and on again, and they slide back and forth but finally come to a stop on the left side. Does that tell you anything????
I've scanned things with the printer and it works fine, but can not print anything. You've said to print a test but once I get the "problem message" I can't do anything. When I press any buttons (wrench, ?, etc.) all I get is a clicking sound.
06-13-2014 02:08 PM
your welcome biz.
i tried to take my carriage and forcefully move it to the left and now mine is giving me an error plus my carriage wont move anymore. lol.
so anyways what im going to do is take it apart tonite and try to make my unit do something similar to what is happening with yours (carriage ending up on left side until turn off).
i will then fix it and report back to you how i did the fix.
you should hear back from me hopefully by late tonite or tomorrow morning with a progress report. hang in there, im still confident we can get this problem sorted out.
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