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HP Recommended
Microsoft Windows 7 (32-bit)
What is this problem and how can i solve it
1 REPLY 1
HP Recommended

Greetings @Kareemtaher,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your printer. Happy to help. 

However for me to be able to assist you, I request you to provide more information.

 

May I know the printer model you are using?

How is the printer setup? (USB or wireless)

If you are using an All-in-one printer, are you able to make a copy?

Have you tried any troubleshooting steps on your own?

Do you get this issue when printing from any particular application or while printing from multiple applications?

 

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer. 

Also, run HP Print and Scan doctor to automatically resolve issues with the printer. Click here to know more.

Please provide the requested information and if possible elaborate the issue further for better assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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