08-19-2011 11:02 AM
I have a message saying there is a paper jam, but there is no paper jam. Short of taking a screwdriver to the printer, I can't seem to fix it. I have re-booted the printer. I have pulled the power cord. There is NO paper in the feed, but it keeps saying there is a paper jam. Please help.
08-19-2011 01:50 PM
Could it be just a small piece of paper got stuck in there? if you are are sure that's not the case, then the sensor is broken.
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Have you followed the guidelines: http://support.hp.com/us-en/document/c02130018
If that does not clear up your problem, consider the 1 year warranty, see pg 8: http://h10032.www1.hp.com/ctg/Manual/c02497863.pdf
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..
Loaner: Envy Omen Windows 10 Home 64 4th Gen Intel(R) Core(TM) i7-4720HQ + NVIDIA GeForce GTX 960M 2GB Discrete Graphics (8GB memory) 128GB SSD
Loaner: HP ENVY 8 5002 Tablet
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
Custom Asus P8Z87D, I7-4770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 500GB HD SSD, Rosewill Blackhawk case and OCZ 750W.
Printer -- HP OfficeJet Pro 8620
09-14-2011 01:57 PM
these printers are crap, they work great for about 2 months, then you get the paper jam error, they steps they give you wont fix it and are just a waste of your time, take it back to the store and try to get them to let you excahnge it for another brand, I got a Kodak this time and it works great, it is kind of slow about pinting, but otherwise no problems, I had 3 hp's and they all gave the false paperjam error, I got tired of going back to the store to exchange it every 2 months
04-24-2012 02:38 AM - edited 04-24-2012 05:02 AM
I had a similar issue. My printer only had 361 prints done before I experienced a hardware issue. Luckily it was only a couple months old and still covered under warranty so HP offered to replace it for free. I just hope I don't get another lemon. lol
11-12-2013 09:28 AM
I am sorry to hear that your Deskjet 3050 is giving you a "false" Paper Jam message. I would like to help you with this. If the problem is the sensor, the printer will not be able to be repaired. I have looked into this issue for you and there are a few things to try, if you haven't already.
I recommend following this document I will post. In your specific case, if there is no jam, you can skip "Solution one".
*Tip - Ensure your printer is plugged directly into the wall outlet.
If these steps do not resolve your issue, I suggest calling HP's Technical Support to see if there are any other options for you.
If you are calling within North America, the toll-free number is 1-800-474-6836 and for all other locations, click here.
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
01-14-2014 03:40 PM
I have had my printer for almost 2 years and it did have a paper jam. I removed the paper jam and tried to print again but the message says to open the output tray and remove the paper jam? I tried to reset it but get the same message.
At this age for the printer would it be cheaper to get a new one or send it for repair?