Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎08-19-2011
Message 1 of 12 (10,948 Views)

Non-existent paper jam, HP Deskjet 3050

I have a message saying there is a paper jam, but there is no paper jam. Short of taking a screwdriver to the printer, I can't seem to fix it. I have re-booted the printer. I have pulled the power cord. There is NO paper in the feed, but it keeps saying there is a paper jam. Please help.

Reply
0
Distinguished Professor
Posts: 2,801
Member Since: ‎11-17-2008
Message 2 of 12 (10,920 Views)

Re: Non-existent paper jam, HP Deskjet 3050

Could it be just a small piece of paper got stuck in there? if you are are sure that's not the case, then the sensor is broken.

===================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Honor Student
Posts: 2
Member Since: ‎08-19-2011
Message 3 of 12 (10,919 Views)

Re: Non-existent paper jam, HP Deskjet 3050

I'm sure there is not even a tiny piece of paper in it.  How do I fix the sensor--it's only a 2 month old printer?

Dean
Posts: 6,467
Member Since: ‎09-28-2010
Message 4 of 12 (10,911 Views)

Re: Non-existent paper jam, HP Deskjet 3050

[ Edited ]

grit,

Have you followed the guidelines: http://support.hp.com/us-en/document/c02130018

 

If that does not clear up your problem, consider the 1 year warranty, see pg 8: http://h10032.www1.hp.com/ctg/Manual/c02497863.pdf

I am a volunteer. I am not an HP employee.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

Loaner: Envy Omen Windows 10 Home 64 4th Gen Intel(R) Core(TM) i7-4720HQ Processor + NVIDIA GeForce GTX 960M 2GB Discrete Graphics (8GB memory) 128GB SSD
Loaner: HP ENVY 8 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8Z87D, I7-4770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 500GB HD SSD
Custom Asus P8P77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z67, I7-2600k, 8GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
All Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
Honor Student
Posts: 1
Member Since: ‎09-14-2011
Message 5 of 12 (10,815 Views)

Re: Non-existent paper jam, HP Deskjet 3050

these printers are crap, they work great for about 2 months, then you get the paper jam error, they steps they give you wont fix it and are just a waste of your time, take it back to the store and try to get them to let you excahnge it for another brand, I got a Kodak this time and it works great, it is kind of slow about pinting, but otherwise no problems, I had 3 hp's and they all gave the false paperjam error,  I got tired of going back to the store to exchange it every 2 months 

R_L Student
Student
Posts: 1
Member Since: ‎04-24-2012
Message 6 of 12 (9,694 Views)

Re: Non-existent paper jam, HP Deskjet 3050

[ Edited ]

I had a similar issue. My printer only had 361 prints done before I experienced a hardware issue. Luckily it was only a couple months old and still covered under warranty so HP offered to replace it for free. I just hope I don't get another lemon. lol

Student
Posts: 1
Member Since: ‎11-09-2013
Message 7 of 12 (4,946 Views)

Re: Non-existent paper jam, HP Deskjet 3050

the printere says paper jam, there is no paper jam. if it is the sensor how can this be repaired and is it worth it. the printer is less than two years of age

HP Support Agent
Posts: 13,804
Member Since: ‎09-02-2013
Message 8 of 12 (4,922 Views)

Re: Non-existent paper jam, HP Deskjet 3050

Hello rosettaj,

 

I am sorry to hear that your Deskjet 3050 is giving you a "false" Paper Jam message. I would like to help you with this. If the problem is the sensor, the printer will not be able to be repaired. I have looked into this issue for you and there are a few things to try, if you haven't already.

 

 

I recommend following this document I will post. In your specific case, if there is no jam, you can skip "Solution one".

 

*Tip - Ensure your printer is plugged directly into the wall outlet.

 

"False" Paper Jam Error Message Troubleshooting Guide

 

 

 

 

If these steps do not resolve your issue, I suggest calling HP's Technical Support to see if there are any other options for you.

 

If you are calling within North America, the toll-free number is 1-800-474-6836 and for all other locations, click here.

 

 

Good luck!

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Student
Posts: 1
Member Since: ‎01-14-2014
Message 9 of 12 (4,535 Views)

Re: Non-existent paper jam, HP Deskjet 3050

I have had my printer for almost 2 years and it did have a paper jam. I removed the paper jam and tried to print again but the message says to open the output tray and remove the paper jam? I tried to reset it but get the same message.

At this age for the printer would it be cheaper to get a new one or send it for repair?

Student
Posts: 1
Member Since: ‎02-17-2014
Message 10 of 12 (4,263 Views)

Re: Non-existent paper jam, HP Deskjet 3050

I have message saying there is a paper jam. I can't fix it. There is NO paper in the feed yet it keeps saying there is a paper jam.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation