01-11-2012 08:14 AM
I installed the OfficeJet 4500 G510n printer using the CD that came with the printer. I am using a Dell Laptop with Windows 7. The printer does not show up under Windows 7 Devices and Printers. But, the printer does show up in Microsoft Word and I am able to print to it. If I try to add a printer in Devices and Printers, it will show up as OfficeJet 4500 G510n (Copy 1). What do I need to do to get the printer to show up in Windows 7 Devices and Printers?
See if following the steps on link below help solve the problem.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
08-18-2012 01:41 PM - edited 08-18-2012 02:32 PM
I think I found the answer...there is a "Bluetooth Support Service" in Windows 7 services. Mine was set to start manually. Once I started it, the OfficeJet 4500 appeared in Devices and Printers. I set the startup to automatic. I have no idea if there are any potential problems associated with having this service start automatically, but it seems fine so far (and the printer now shows up).
08-18-2012 01:52 PM - edited 08-18-2012 02:39 PM
I can't figure out how to delete a post, but I'm editing out a possible solution that did not work after all...
11-25-2012 03:33 PM
I found that going to Windows Explorer and clicking on Network will show the Deskjet 4500 under the Printers Heading.
Double click on the Deskjet 4500 printer icon and it will install drivers and then the printer will show in the Devices and Printers Screen. You can then set Printing Preferences and Printer Properties and Default Printer.