Officejet 6830 noise

[Marcus1960]

My new HP Officejet 6830 makes a very high pitched whistling noise.  It sort of reminds me of the noise old phone modems used to make.  The noise seems to come from the area where the power cord attaches.  The noise continues even when the printer is turned off: only unplugging it stops the noise.  Is this a problem I can solve?  Or will I hve to return the printer?

[MissTeriLynn]

Hello @Marcus1960 and welcome to the HP Forums!

Oh my, that would certainly get old rather fast! I'll do my best to help out though 🙂

Where do you have the printer plugged in? If it's not a wall outlet, and it's in a surge protector or powerbar, I'd recommend that you move it to a wall outlet. If it's already in a wall outlet, try a different outlet, perhaps one in your kitchen (they generally have a stronger output) and see if the noise stops with that. This will basically help determine if perhaps it's the power the printer is receiving or the printer itself.

If it turns out to be the printer I'd suggest you contact our technical support team and inquire about an exchange/replacement.

Let me know how things go. Have a happy new year 🙂

[Ciara_B]

Hi, just checking if you got this printer replaced?

Thanks, Ciara

[Josh82]

Hi,

I'm having the same issue with my printer (purchased 2 weeks  ago). Was this ever solved or do I need to exchange the unit? 

Thanks,

Josh

[cashel]

I'm also having this identical problem.  Any updates?

[TERRYLOU1]

I've had  this printer for about 6 months, and this noise just startaed last week.  It's very annoying -- there's no way it's been doing this since I installed it.  Was there some kind of auto update that caused this?

[TERRYLOU1]

I just fixed the problem with the following steps provided by HP chat support:

We will perform some troubleshooting steps for this issue, If in case that does not fix, I will replace the printer for you as per the warranty.
4:57 PM  Amik: Keep the Printer ON and disconnect the Power cable from the rear of the printer and then from the wall outlet, wait for 2 minutes and then connect the cable first to the wall outlet and then to the Printer. NOTE: Do not use any surge Protector, connect printer directly to the wall outlet.

[Marcus1960]

I ended up returning the printer to Costco and getting another one.  The new printer has been fine for five months, although the noise did just start again happen this week on the new printer.  The sound comes from the power supply area in the back of the printer (where the power cord connects).  This model has the transformer integrated into the printer body instead of being a module in the power cable like my previous printers.  I suspect, but do not know, that the integrated transformer is related to the noise because I recall noisy transformers from train sets I had as a child and the noise seems similar.

[contractsman]

Same issue with me. I only hear it when the printer goes into sleep mode and the display is dark.  Its really annoying.  Support you need to come up with a fix.  I have had this printer for only 2 weeks.

[jwayt]

My HP Officejet makes a high pitched noise as well, but only when the touch screen is in sleep mode. Please let me know how to extend the default sleep mode setting so I can get rid of this noise.