03-22-2010 07:41 PM - last edited on 04-18-2016 11:30 AM by OscarFuentes
Since a few days, my C4599 all-in-one has displayed a paper jam, even though no paper is jammed. I tried all the steps from the HP help page for this printer (http://support.hp.com/us-en/document/c01588752), including removing the cartridges and a hard reset, but nothing has helped. Last week the printer still worked fine, and I have not changed anything since then. Any help would be appreciated.
03-25-2010 10:54 AM
Now, this is strange!
I also have a C4599 and I have the exact same problem.
And guess what!!! It started jamming my paper on exactly the same day as yours!
The 20th strange things started to happen.
This is very awkward. Sounds like there is a timer inside to let it fail the day after the warranty expires.
Did you find a solution in the mean time? Or did you contact a hp representative?
04-09-2010 04:16 PM - edited 04-09-2010 04:18 PM
i have a c4380
I had the same issue, UNPLUGG THE POWER BEHIND THE PRINTER FiRST.I removed the left hand side panel and removed the two hex bolts. There was a big white cogweel with a black plastic covering over it that had backed off the shaft. I simply pushed the big white cugweel back down so that it was interlocked with the other gear(on mine there was some plastic behind the big white cugweel with signs on it 1 ,2, 3, 4, and more. i just set it on to some strange rektangular sign was pointing down).Now PLUG THE POWER ON... DONT GET SCARE!!! it will spin back and forward, thats it no more FALSE JAM ERROR :-) . I guess this was a sign that something was going wrong.
04-10-2010 02:36 PM
Thanks. I opened the left hand side panel. Although the cogwheel seemed to be in place, I touched it and maybe this was enough to remove the jam, and this seems to have solved the problem. Shame on the HP helpdesk, which after one attempt claimed that the printer was beyond repair and tried to sell me another printer.
04-10-2010 03:11 PM
**bleep**, same thing here with me.
The cogwheels seemed to be in place. I tried to turn them by hand to see if every was still working, but
I didn't expect it to be fixed!!!
I only tested it after rvddc said toughing the wheel fixed his!
Thanks a lot !!!
You saved me loads of cash, I was planning to buy a new one earlier today because I had given up.
Good thing I didn't :-)
10-06-2011 06:47 AM
I had a jamb too.
I just opened the sides, right first then left. I looked at the cogs and then plug the printer back in and presto, it is fixed. Thanks for the post, at least HP has a forum so we can help each other.
11-02-2011 10:00 AM
Just like other people ... I took the left side panel of my C4599 printer off.
Looked at the white cogs. Pushed them a litte. Power printer back on and it was fixed.