01-05-2012 01:34 AM
I just purchased the HP OfficeJet Pro 8600 Premium. The printer prints fine on copy paper, but when I put in HP Premium Plus Photo paper, the printer says the tray is out of paper. I put the whole box into the printer, and it can't seem to be able to pull the paper into the printer.
Can someone give me ideas on how to fix this problem?
01-06-2012 04:28 PM
Okay, I came upon some information from the HP website about an "Out of Paper" message display and they advised to restart the printer and print out a Printer Status Report. I know this sounds funny, but I did exactly that. I turned off my printer and waited 60 seconds. I had about 20 sheets of plain paper in both trays. Then I turned on my printer and I let it warm up. Then I pushed the right arrow on the LCD panel and touched on "Set Up." Then I scrolled down to "Reports." I touched on "Reports" and then I touched on "Printer Status Report." The printer printed the status report. Then I put in my photo paper in tray one (I only had about 5 sheets) and printed a photo - and sure enough, the photo printed. I have printed two or three more photos, and they all printed. The other instructions I would have tried were to clean the rollers - but they should not be dirty since I have only owned the printer for a few days.
I hope this works for anyone who is experiencing this problem. I am going to moderate this to see if it lasts.
Let me know if this worked for you.
01-09-2012 01:58 PM - last edited on 04-18-2016 03:59 PM by OscarFuentes
If you are following these guidelines:
And still have the problem, then I would contact tech support at 800-474-6836.
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
04-21-2013 09:04 AM
Here is what I did and it worked. First I bought a lighter weight photo paper 66lb-250g/m2). That worked for about 6 months and then it wouldn't even pull the lighter paper in . Then as a last resort with a Q tip I put belt dressing (yes, like for a car) on the rubber rollers and rubber belt in the back. IT WORKED it pulls in photo paper fine now. I don't know about the long term results because I just did this yesterday but it's been working great so far!!
11-02-2013 03:04 PM
The OfficeJet Pro 8600 Plus is a dud and will not print on photo paper. The tech in this forum claims to be with HP but I suspect he/she is with a competitor because the info it gave out was dumb and insulting. Loading paper should not result in this defect. I'm giving HP one call to fix this otherwise it's back to Costco in the morning for a refund and bye-bye to HP forever.
09-12-2015 03:29 PM
This did work for me...unpluging and restarting, printing report and then printing photo. However, when I placed the photo paper on top of some plain paper, a sheet of plain paper was picked-up midway through printing. I had to remove all the plain paper and just insert one sheet of photo paper into the tray. At least it works, if in only a frusrtrating way.