Printers wont print anything

[viju932]

I have a user here who has a printer connected via USB.  It was workng fine until today morning the printer just doesnt print.  It comes up as online, and when you sent a print job it has a exclamation mark.  When you try to troubleshoot, it fails.  I tried to reinstall the driver but the computer doesnt recognize it so the installer wont resume.  I installed the HP Universal Print Driver PCL6 and it didnt help.  We tried different USB Ports and a different cable.  After I restarted the PC it worked, and now again after 45 minutes it doesnt work anymore.  Any tips and or ideas on why this keeps happening.  I've had a lot of sales reps with the same issue where the pc doesnt recognize any printer connected.  Please advise. 

[Sunshyn2005 · Accepted solution]

Hi @viju932 and welcome to the HP Forums! I can help you with your M1217. I understand you are unable to print although the computer says the printer is online. I also see that you tried the universal PCL6 driver, different USB ports, a different USB cable, and only after restarting the PC can you get the printer to work, but only for approx. 45 minutes. Please run the HP Print and Scan Doctor and be sure to let me know the outcome of the tests performed.  

The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning, and connectivity issues including but not limited to:

• Connectivity:

USB: Verifies that the USB connection from your computer to the HP product is working correctly.

Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
• Driver Check: Checks for missing or corrupt driver files.

·         Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
• Port Match: Checks the port settings for the HP product.
• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
• Print Settings: Checks and adjusts the print quality settings.
• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

 Source: www.hp.com/go/tools  <Click here to download and run the Print and Scan Doctor.

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mark are both in a green circle.

• If you see only green check marks, the tool did not find any problems.
• If you see green wrenches, the utility identified an issue and corrected it automatically.
• If you see yellow exclamation points, the test failed and required user action, but the step was skipped.
• If you see a red X, follow the on-screen instructions to resolve the issue.

Thanks, I look forward to hearing back from you.

If this resolves the issue, please click the Accept as Solution button below. If the issue persists, be sure to let me know the outcome of the Print and Scan Doctor. Thanks. 

[viju932]

Hi,

Thank you for the quick response.  The user actually just changed to the older printer that was there (i hadnt removed it) and it begain to work.  I suspect this issue will come up agian.  When it does, I will cick on the link you provided and install the applicaion and let you know of the outcome.  Thanks a lot 🙂