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‎03-22-2017 05:31 AM

HP Recommended
Product: LaserJet Pro m477fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I got a problem with my printer and I needs your suppurting

I allready replaced catridges with new one, but still same problem.

Please check attached foto to clarify this problem

 

Scan6.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 08:14 AM

HP Recommended

Hi, 

 

Greetings of the Day!

 

Looking at the samples they do not look like an issue with the cartridge. This is more of a ghosting image issue and mostly caused y the fuser. 

 

The printer needs a new fuser. If the printer is still with in the warranty period you can call the call center and get a ticket logged for the tech to come onsite repalce the fuser. 

 

Regards

 

Tough I am an HP employee, opinions expressed are mine and do not necessarily reflect the opinions of HP.
If my post resolves your issue please click the accepted as solution button under it.
Click the thumbs up button under the post if you are happy with the resolution.

View solution in original post

1 REPLY 1

‎03-22-2017 08:14 AM

HP Recommended

Hi, 

 

Greetings of the Day!

 

Looking at the samples they do not look like an issue with the cartridge. This is more of a ghosting image issue and mostly caused y the fuser. 

 

The printer needs a new fuser. If the printer is still with in the warranty period you can call the call center and get a ticket logged for the tech to come onsite repalce the fuser. 

 

Regards

 

Tough I am an HP employee, opinions expressed are mine and do not necessarily reflect the opinions of HP.
If my post resolves your issue please click the accepted as solution button under it.
Click the thumbs up button under the post if you are happy with the resolution.
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