Pro MFP M177fw stuck on initializing

[G_Garvao]

Just got this new printer/scanner etc. and like all the others it is stuck on Initializing... when reboot or turn on (have done hard reset etc) the printer cartridges just grind and wont turn. I have tried manually turning but isnt working. 

So frustrated as I need this printer to print and its not! Please can you advise ASAP. I am based in the UK

Thanks

[Gemini02]

Hi @G_Garvao,

I read your post and see that the new printer is stuck initializing. I would like to help.

If you haven't already, please try the steps in Message 74.

Check and remove any packaging material inside the printer and toner. Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

If there is anything else I can help you with, just let me know. Thank You.

[GM_UNT]

Brand new out-of-the-box M177fw printer with same problems as reported by others:  grinding gear startup noises and forever stuck on "Initializing".  Attempted hard power resets, pulled toner cartridges one by one with attempted power drain resets each time, updated firware to version 20150228 - all without any success in resolving startup failure issues.

Please send the super secret extra step.

[Gemini02]

Hi @GM_UNT,

I read your post and see that the printer is stuck initializing. I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thank You.

[Lia3]

Help - same error. Printer was working for a couple of months and now initialized forever
Thank you,

[Gemini02]

Hi @Lia3,

I see that you are experiencing issues with the printer stuck initializing. I would like to help you.

If you haven't already, please try the steps in Message 74.

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[JWatson1]

I have the same issue can you send me the instructions please

[Gemini02]

Hi @JWatson1,

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[dmassenburg]

Hello,

I just received this new printer/scanner etc. and like all the others it is stuck on Initializing... when reboot or turn on (have done hard reset etc) the printer cartridges just grind and wont turn. I have tried manually turning but isnt working. 

Thanks

[Gemini02]

Hi @dmassenburg,

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.