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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 02:49 PM

HP Recommended
Product: HP LaserJet M1132 MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I by new mainboard asrock b250m pro4, and i put windows 10 64bit. When I try to install driver on USB 2.0 (black), installation breaks shortly before the end hp1.jpg

 

hp2.jpg

 

after closing programs, the printer is already instaled and ready to use, but... when i reboot the pc or printer, the printer status is offline and can't be used.

 

1 REPLY 1

‎02-13-2017 11:34 AM

HP Recommended

Hi @Vladi_Gr

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you the printer goes offline when you restart the computer or the printer.

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

http://hp.care/2l87unm

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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